Frequently Asked Questions
How do I place my order?
To place an order:
- Finish adding items to your shopping cart
- You may choose to process through our website checkout
- If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
- You will be transferred to our Customer Information page. You will be prompted to enter:
- Email address
- If you have a valid discount code, you may enter it in the " Discount" field located on the right side of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
- Continue by clicking the “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method”
- You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
- Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via email.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at firstname.lastname@example.org.
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at email@example.com. Please quote your transaction reference number (Order #) and provide us with a proof. We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
Do you ship internationally?
The answer is No! We only ship to the United States at the moment.
What is the shipping duration?
Handling Time : 1-2 Business Days
Products should take 1-2 business days to ship out.
You will receive a notification email once we have successfully shipped out with tracking information.
Transit Time: 3-5 Business Days
Depending on the location, the delivery time for the shipping company to deliver your order may vary from 3-5 business days.
What is the shipping location?
Our primary warehouse is in United States and most of our products will be shipping from United States*.
Will my items come in one package?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries.
Is tracking information provided?
Yes! All orders will be provided with a tracking code when we have shipped out your order. You can follow 3 simple steps to know the location of your order here.
Am I able to return if I’m not satisfied?
Yes, please refer to our Returns & Refund Policy for more information.
How can I contact Yerime Support if I need more help?
If you have any questions that are not listed here, you can contact us using the contact information below.
Phone: +1 (206) 875-3990
Address: 539 W Commerce St #2861 Dallas, TX 75208, USA
Service Hours : From 9 am to 5 pm (CDT)
Business Days : Monday to Friday